Shipping & Delivery

• Orders placed and paid for before 12:00 UK time on a working day are dispatched the same working day.
• Orders placed after 12:00 UK, on weekends or on UK public holidays are dispatched on the next working day.
• For multi-lot orders, dispatch begins once all lots are paid for and inspected by the Seller. You'll receive a Resend email with tracking the moment each lot leaves the warehouse.

All UK Mainland orders ship via our integrated courier network — Parcel2Go for parcels (lots with shipping under £30) and Palletways for pallet-sized lots (£30 and above). Both partners give us tracked, signed-for service nationwide.

We deliberately under-promise so we can over-deliver. Most parcel orders arrive in 2–3 working days; we quote the full 3–5 window so you're never disappointed.

Maximum delivery window: in line with our Buyer Terms, please allow up to 8 UK working days from payment for delivery before raising a non-delivery issue. This buffer covers rare courier exceptions (severe weather, depot backlogs, BFPO-style postcode issues).

• The shipping price displayed on each listing is the final, all-in cost for a single UK Mainland address — there are no hidden fuel surcharges, weight upcharges or residential supplements added at checkout.
• Pricing is shown ex-VAT and inc-VAT on every listing. UK VAT at 20% is applied to the shipping element where applicable and is fully reclaimable on your HMRC return.
• Sellers who offer "Free shipping" absorb the courier cost themselves — the £0 displayed is a real £0 to you. See exclusions below.
• Some lots are collection-only — clearly flagged on the listing card. For these you arrange uplift directly with the Seller at the disclosed pickup postcode, on a date you both agree.

We ship to all of UK Mainland. The shipping quotation on every listing applies to mainland England, Wales and mainland Scotland (south of Inverness).

Buyers in the excluded zones can still order — the Seller will contact you within one working day with a bespoke courier quotation before dispatch.

• All lots ship in trade-grade packaging suitable for the goods — double-walled cartons for fragile items, shrink-wrapped pallets with edge protection for bulk lots, tamper-evident seals on high-value parcels.
• Risk passes on dispatch. Once the lot leaves the Seller's warehouse with the courier, it travels at the Buyer's risk — every lot is dispatched fully tracked and signed-for so transit issues are insurable and resolvable.
• If goods arrive damaged in transit, missing items, or short-shipped, raise the issue with the Seller within 7 calendar days via the order page on your dashboard. See our Buyer Terms for the formal resolution process.

Every order placed on StockMarketplace.co.uk is tracked end-to-end:

• Order placed → instant confirmation email with your invoice (PDF) and the Seller's masked contact details until payment clears.
• Dispatched → automated tracking email with courier name, consignment number and a live tracking link.
• Out for delivery → SMS or email from the courier with a delivery window (where supported by the carrier).
• Delivered → final confirmation email asking you to confirm receipt. Funds are released to the Seller 14 working days after confirmation under our broker-of-record model.

All tracking information is visible at any time on your Orders dashboard.

Because every lot is sold B2B between trade businesses, all sales are final and non-refundable once payment clears. However, if the goods arrive materially different from the listing (damaged, short-shipped, mis-described or counterfeit), you have a 7-day issue window from delivery to raise a dispute. Full process, eligibility table and resolution timeline: Returns & Refunds Policy.

• Severe weather / strike action. Courier delays outside our control extend the dispatch window — we'll email you proactively if your order is affected.
• Failed delivery attempts. Most carriers attempt delivery up to 3 times before holding the parcel at the local depot. After 5 working days at the depot, the goods are returned to the Seller and a redelivery fee may apply.
• Incorrect address. Always double-check the delivery address you submitted at sign-up. Address corrections after dispatch incur a courier reroute fee (typically £8–£20 + VAT) charged at cost.

Email hello@stockmarketplace.co.uk with your order ID and we'll chase the courier directly. Replies within a few hours, Mon–Fri 9:00–17:00 UK.