Buyer Terms & Conditions

Last updated: 16 May 2026

Important — please read carefully

Your contract is with the Seller, not with us

StockSeller Marketplace is an independent B2B trading platform operated by The Wholesale Buyer Ltd (company registered in England & Wales). When you purchase a listing through the platform you are entering into a direct binding contract of sale with the individual Seller. The Wholesale Buyer Ltd acts solely as an introducer / broker / intermediary — we do not hold, inspect, warehouse, insure, quality-check or take legal ownership of any goods at any point, and we are not the merchant of record for the goods.

No platform liability for the goods or the Seller

The Wholesale Buyer Ltd shall have no liability whatsoever for (a) the goods, their condition, description, authenticity, legality, safety, origin, ownership, intellectual-property status, conformity or fitness for purpose; (b) any act, omission, misrepresentation, delay or breach by the Seller; (c) any loss, damage, personal injury or business interruption arising from the use, resale or handling of the goods; or (d) any consequential, indirect, special or exemplary loss (including loss of profit, goodwill, data or business opportunity). Our total aggregate liability, if any, is capped at the amount of the buyer's premium we retained on the transaction in question. Nothing in these terms limits liability that cannot lawfully be limited under English law.

The 12% buyer's premium paid to The Wholesale Buyer Ltd is remuneration for providing the marketplace and payment-reconciliation service only, and is not consideration for any warranty, insurance, fulfilment, quality-assurance or dispute-resolution service.

Buyer-only, B2B platform

The platform is strictly for UK-registered businesses, sole traders and trade resellers. All transactions are made in a business-to-business capacity. Consumer law (including the Consumer Rights Act 2015) does not apply. By purchasing you confirm you are acting in the course of a business.

All sales are final

All sales are final and non-refundable upon payment. You are responsible for reviewing the listing carefully — including photos, condition notes, quantity, description and collection / delivery terms — and, where possible, inspecting the stock before purchasing. No right of cancellation, cooling-off or withdrawal applies once payment has been made.

Reporting issues — 7-day notification window

If upon delivery you have a material concern — such as goods damaged in transit, missing items from the lot, or stock that materially does not match the published listing description — you must notify us in writing within 7 calendar days of receipt by emailing info@stockmarketplace.co.uk, quoting your invoice / order reference and attaching clear dated photographs where applicable.

Upon receipt we will pass your notification and contact details to the Seller, who is solely responsible for reviewing and resolving the matter directly with you. Resolution (refund, replacement, partial credit or rejection of the claim) is a matter between you and the Seller.

Any concerns raised after the 7-day notification window will not be considered, and The Wholesale Buyer Ltd will have no obligation to facilitate further contact with the Seller.

Delivery & collection

Where delivery has been offered by the Seller in the listing, please allow up to 8 UK working days for your order to arrive. Sellers are solely responsible for dispatch, courier choice and delivery performance.
Any "free shipping" offer applies to UK Mainland only (excluding Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and offshore territories) unless the listing states otherwise.
For collection-only listings, you are responsible for arranging uplift directly with the Seller within any timeframe specified on the listing. Failure to collect does not entitle you to a refund.
Risk in the goods passes to the Buyer upon the Seller's dispatch (for shipped lots) or upon hand-over (for collection lots). The Wholesale Buyer Ltd is not responsible for loss or damage in transit; this is a matter between the Buyer and the Seller / courier.

VAT & invoicing

If the Seller is VAT-registered, 20% VAT is itemised on the invoice and reclaimable through your ordinary HMRC return. If the Seller is not VAT-registered, no VAT is charged on the goods (StockSeller's own 12% buyer's premium always carries VAT, as The Wholesale Buyer Ltd is VAT-registered). VAT invoices are issued by the Seller directly for the goods element; we issue a separate VAT invoice for the buyer's premium.

Chargebacks & payment disputes

Raising a chargeback or reversal claim with your card issuer or bank without first attempting resolution with the Seller through the 7-day notification process above constitutes a material breach of these terms. We reserve the right to (a) suspend or close your account, (b) debar you from future access to the platform, and (c) recover any costs, fees and platform losses incurred as a result.

Indemnity

You agree to indemnify and hold harmless The Wholesale Buyer Ltd, its directors, officers, employees and agents from and against any claim, demand, liability, cost or expense (including legal costs) arising from your breach of these terms, misuse of the platform, onward resale of the goods, any tax / customs liability, or any claim brought by your own customers or end-users.

Governing law & jurisdiction

These terms are governed by the laws of England & Wales. Any dispute between the Buyer and The Wholesale Buyer Ltd shall be subject to the exclusive jurisdiction of the courts of England & Wales. Disputes relating to the goods are between the Buyer and the Seller.

Questions about these terms? Email info@stockmarketplace.co.uk.